About this Policy

tour On (A Brand of Lotsatravel Holidays LLP) takes its data protection and privacy responsibilities seriously. Please read the following privacy policy (Privacy Policy) to understand how we use and protect the personal information you provide to us or we receive and collect when you use our services. This includes how we collect, use, and safeguard your personal information. We hope this will help you make an informed decision about sharing personal information with us. This Privacy Policy applies to our Website and Mobile Application (iOS & Android). The Privacy Policy may be updated periodically to comply with legal requirements and reflect the way we operate our business. You are responsible for reviewing this Privacy Policy regularly to stay informed of any changes. We suggest checking back frequently to review updates.

What Information Do We Collect About You?

Making an Enquiry or Booking a Trip
When you make an enquiry or book a trip with us, we collect certain information. Depending on your interaction and the services you use, we may collect:

• Your full name, date of birth, gender, title, postal address, phone number, email address, next of kin, dietary requirements, height, weight, travel insurance details, passport details (including nationality and city of birth), passport scan, visa application details, and visa page scan.
• Medical/health information such as pre-existing medical conditions, disabilities, medication that requires refrigeration, and food allergies (some of which may be classified as sensitive or special category data under data protection laws).
• Additional information provided during the booking process, including details
  to determine if a trip is right for you.

We also process and store information about the products and services you have enquired about or purchased, and collect information relevant to your booking (e.g.flights and accommodation details) that may have been shared by partners or third parties.

If we assist with your visa application (for destinations like Europe, the UK, New Zealand, Australia, UAE, Singapore, Russia, or China), additional personal information may be requested, including:

• Occupation, marital status, details of your spouse, children, or parents,
  employment and education history, and social media tags.

If you provide personal information on behalf of another person, ensure they are aware of this Privacy Policy and have consented to your sharing their details with us.

Cookies

Our websites rely on "cookies" to enhance your experience. A cookie is a small piece of data sent to your browser and stored on your device. Cookies can be:

• Session Cookies: Temporary cookies that remain until you leave our website.
• Persistent Cookies: Remain on your device for a specified period, even after
  leaving our website.

We also collect technical data (e.g., IP address, browser type and version, device details) and information about your website usage, some of which is collected automatically.

Purposes of Collecting Personal Information

We collect your personal information to:

• Identify you and provide you with our products and services.
• Notify you about new products, services, and promotions.
• Manage our products and services, including administration and communication.
• Better understand your needs, behaviors, and interactions with us to improve
  our products, services, and strategies.

Collection, Use, and Disclosure of Personal Information for

Marketing

tour On offers a range of travel services, and marketing is an important part of our business. We may collect, use, and disclose your personal information to keep you informed about our products and services, using methods like mail, SMS, telephone, and internet-based marketing (e.g., targeted advertising). Third-party marketing providers may combine your personal information with other data to provide more relevant advertising.

Security of Your Personal Information

Your personal information is stored in:

• Computer systems
• Electronic databases
• Digital records
• Telephone recordings
• Hard copy files

Photo and Video
While traveling with us, you may share photos or videos as part of your experience. These may be published on our social media handles as part of customer stories. If you do not wish for your photograph to be taken or used, please inform us in advance. Photos will not be used for marketing purposes without your consent. While we take precautions to protect your privacy, we are not responsible for actions by fellow passengers, such as taking photos or videos without our knowledge.

Financial Information

We integrate with third-party payment gateways (e.g., Razorpay, Paytm) to process payments. Payment information is shared to manage your travel reservations, but we advise against sending card details via email or written correspondence. Please note, we are not responsible for the privacy practices of third-party vendors or payment providers. Review their privacy policies to understand how your information is managed.

Removal from Marketing Lists

If you prefer not to receive marketing communications from tour On, email us at hello@touron.in or follow the unsubscribe instructions in our emails.

Policy Modifications

This Privacy Policy may change periodically. Updates will be posted here, and your continued use of our services signifies acceptance of any changes. If future changes impact how we use your personal information, we will seek your consent before applying the changes.

Comments and Questions

For questions, comments, or concerns about our Privacy Policy, please contact us.